No Shows: It is important to avail yourself of the ability to check pricing and confirm your plans prior to booking with us. Cancellation fees apply according to the following schedule: If you cancel your reservation at least 4 hrs for SUVs and 7 days for buses, Vans & Executive Vans in advance of your scheduled pick-up date and time, there is no paid fees nor cancellation fee. Cancellations made less than 4 hrs for SUVs, 7 days for buses, vans and all daily requests for delegations or multiple Vehicle events prior to the scheduled pick-up time will result in a cancellation fee of the full base fare of the trip. Cancellations made less than 4 hours prior to the scheduled pick-up time will result in a cancellation fee of the full base fare of the trip. Cancellations made at pick-up time, as well as "no shows" (you are not available or no longer want the trip when the driver calls for you) will result in a cancellation fee of the full base fare of the trip, plus the 18% service fee, plus any applicable wait fees and expenses (including fuel, National park Fees, etc.) as described elsewhere in our terms and conditions. Cancellation of greeters with less than four (2) hours notice will be charged at the full hourly greeter rate. If you are running late (except as provided above under "Punctuality; Driver Wait Times") or you cannot locate your driver, please call us to avoid a "no show" fee.